Profile Picture Dawna Grand

created Dec 12 2016

updated Sep 23 2018

Description

This dataset contains results from 311 customer surveys. Someone who calls 311 for an issue is sent a small survey after the City believes it has addressed the issue. Not everyone is surveyed, due to some calls being anonymous, or not being able to locate the requester's mailing address.
Results are provided on a 1-5 scale. 1 is unacceptable, 2 is poor, 3 is acceptable, 4 is good, 5 is excellent.
Because the cards are physically mailed out there is a time delay between when a service request is closed and when the City is able to enter the survey results into our system. This data set refreshed daily.
Multiple results per 311 case are possible due to multiple people requesting the same service for the same location. For example, if 10 people ask 311 to have the City repaint a crosswalk at 12th and Grand Street, each of them will be mailed a survey and the results will show in this dataset.

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Category
311
Permissions
Public
Tags
311, service requests, bdkc, action center, survey data, 311 survey, action center survey data
Licensing and Attribution
Data Provided By
KCMO Information Technology People Soft CRM case surveys
Source Link
http://kcmo.gov/311/
License
Public Domain
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