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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. Detailed work order data and resolution of requests may not be found in this system as this represents 311 requests only; for more information see those specific departments.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
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Monthly 311 Requests by Source (Internal/External)
Monthly 311 Requests by Source (Internal/External)
311
This graph shows what part of Kansas City's 311 call center requests come in through public-facing sources (the website or the mobile apps), versus those entered by staff from phone calls, social media requests, etc. You can change the time scale of the graph using the filters on the right. |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. Detailed work order data and resolution of requests may not be found in this system as this represents 311 requests only; for more information see those specific departments.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
56 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. Detailed work order data and resolution of requests may not be found in this system as this represents 311 requests only; for more information see those specific departments.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
56 views |
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Graffiti issues reported to the City. You can filter to show only currently open or resolved issues using the dropdown on the right.
For historical data, please see https://data.kcmo.org/311/Map-of-Graffiti-Reports-to-311-Historical-/s2bq-2bf6/data |
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This shows reported tree damage within the City of Kansas City, MO related to the storms on July 14, 2023. There may be additional tree damage reported under other issue types that will be spotted and reassigned as necessary. |
1,349 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. Detailed work order data and resolution of requests may not be found in this system as this represents 311 requests only; for more information see those specific departments.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
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This story provides an introduction to the City's 311 service and associated requests. |
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This data set contains service request data from the 311 call center in Kansas City, MO. In March 2021, Kansas City began transitioning to a new record management system for 311 requests, and has created a new dataset published under the name 311 Call Center Reported Issues: https://data.kcmo.org/311/311-Call-Center-Reported-Issues/d4px-6rwg.
This dataset will continue to be updated as departments close service requests in the previous system and will be maintained as an archive dataset after the system is no longer in use. |
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