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This data set contains service request data from the 311 call center in Kansas City, MO. In March 2021, Kansas City began transitioning to a new record management system for 311 requests, and has created a new dataset published under the name 311 Call Center Reported Issues: https://data.kcmo.org/311/311-Call-Center-Reported-Issues/d4px-6rwg.
This dataset will continue to be updated as departments close service requests in the previous system and will be maintained as an archive dataset after the system is no longer in use. |
35 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
35 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
66 views |
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This story provides a general overview of 311 requests, broken down by time, type, and location. The story also allows viewers to see visuals about 311 and filter them by department or workgroup. |
562 views |
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Calls received, handled and abandoned by Queue. |
365 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
322 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
142 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
156 views |
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Count of Open 311 Cases by Department and Issue Type
Count of Open 311 Cases by Department and Issue Type
311
This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
281 views |
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This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp |
162 views |
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