This data set contains service request data from the 311 call center in Kansas City, MO. In March 2021, Kansas City began transitioning to a new record management system for 311 requests, and has created a new dataset published under the name 311 Call Center Reported Issues: https://data.kcmo.org/311/311-Call-Center-Reported-Issues/d4px-6rwg.

This dataset will continue to be updated as departments close service requests in the previous system and will be maintained as an archive dataset after the system is no longer in use.

This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. Detailed work order data and resolution of requests may not be found in this system as this represents 311 requests only; for more information see those specific departments.

For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp

This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.

For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp

This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.

For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp

Calls received, handled and abandoned by Queue.

These surveys were no longer sent out as of 2020.

Updated daily