This data set contains call record data from the 311 call center in Kansas City, MO. This dataset used to be published under the name "KCMOPS311". This name was changed to make the dataset name more reflective of it's contents.

This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. For now this dataset is updated manually, several times a day.

For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp

Updated daily

This data set contains call record data from the 311 call center in Kansas City, MO. This dataset used to be published under the name "KCMOPS311". This name was changed to make the dataset name more reflective of it's contents.

Updated daily

Updated daily

This dataset contains results from 311 customer surveys. Someone who calls 311 for an issue is sent a small survey after the City believes it has addressed the issue. Not everyone is surveyed, due to some calls being anonymous, or not being able to locate the requester's mailing address.

Results are provided on a 1-5 scale. 1 is unacceptable, 2 is poor, 3 is acceptable, 4 is good, 5 is excellent.

Because the cards are physically mailed out there is a time delay between when a service request is closed and when the City is able to enter the survey results into our system. This data set refreshed daily.

Multiple results per 311 case are possible due to multiple people requesting the same service for the same location. For example, if 10 people ask 311 to have the City repaint a crosswalk at 12th and Grand Street, each of them will be mailed a survey and the results will show in this dataset.

Updated daily

Updated daily

Pothole Service Requests that have been created and closed since May 2013, and those that are currently open. (Updated daily)