This dataset contains results from 311 customer surveys. Someone who calls 311 for an issue is sent a small survey after the City believes it has addressed the issue. Not everyone is surveyed, due to some calls being anonymous, or not being able to locate the requester's mailing address. Because the cards are physically mailed out there is a time delay between when a service request is closed and when the City is able to enter the survey results into our system. These surveys stopped being sent out as of 2020.

Results are provided on a 1-5 scale. 1 is unacceptable, 2 is poor, 3 is acceptable, 4 is good, 5 is excellent.

Multiple results per 311 case are possible due to multiple people requesting the same service for the same location. For example, if 10 people ask 311 to have the City repaint a crosswalk at 12th and Grand Street, each of them will be mailed a survey and the results will show in this dataset.

These surveys were no longer sent out as of 2020.

These customer service surveys were last sent out before 2020.

Updated daily