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26 Results
filtered by
Tags > service requests
Clear All
This data set contains service request data from the 311 call center in Kansas City, MO. In March 2021, Kansas City began transitioning to a new record management system for 311 requests, and has created a new dataset published under the name 311 Call Center Reported Issues: https://data.kcmo.org/311/311-Call-Center-Reported-Issues/d4px-6rwg.
This dataset will continue to be updated as departments close service requests in the previous system and will be maintained as an archive dataset after the system is no longer in use.
Updated
March 12 2022
Views
28,930
Open Pothole Calendar COMMUNITY CREATED
311
Calendar
Updated
March 12 2022
Views
710
Dataset
This is the new 311 call center data from MyKCMO, which replaced PeopleSoft CRM on March 4th, 2021. Detailed work order data and resolution of requests may not be found in this system as this represents 311 requests only; for more information see those specific departments.
For older data from PS CRM, please see https://data.kcmo.org/311/311-Call-Center-Service-Requests-2007-March-2021/7at3-sxhp
Updated
May 22 2023
Views
3,465
Filtered View
Updated
March 22 2023
Views
1,263
Updated
March 12 2022
Views
338
Chart
Updated
March 12 2022
Views
648
Updated
March 12 2022
Views
677
This data set contains call record data from the 311 call center in Kansas City, MO. This dataset used to be published under the name "KCMOPS311". This name was changed to make the dataset name more reflective of it's contents.
Updated
March 12 2022
Views
1,094
Filtered View
This is a subset of the data recorded in PeopleSoft CRM by the 3-1-1 Call Center. Animal Control operations are currently outsourced to KC Pet Project.
Updated
February 27 2023
Views
334
This dataset contains results from 311 customer surveys. Someone who calls 311 for an issue is sent a small survey after the City believes it has addressed the issue. Not everyone is surveyed, due to some calls being anonymous, or not being able to locate the requester's mailing address.
Results are provided on a 1-5 scale. 1 is unacceptable, 2 is poor, 3 is acceptable, 4 is good, 5 is excellent.
Because the cards are physically mailed out there is a time delay between when a service request is closed and when the City is able to enter the survey results into our system. This data set refreshed daily.
Multiple results per 311 case are possible due to multiple people requesting the same service for the same location. For example, if 10 people ask 311 to have the City repaint a crosswalk at 12th and Grand Street, each of them will be mailed a survey and the results will show in this dataset.
Updated
May 3 2022
Views
2,018
Showing 1 to 10 of 26 results
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- 10 million (3)
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