City of Kansas City, Mo.

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Author
Dawna Grand
Description
This dataset contains results from 311 customer surveys. Someone who calls 311 for an issue is sent a small survey after the City believes it has addressed the issue. Not everyone is surveyed, due to some calls being anonymous, or not being able to locate the requester's mailing address. Results are provided on a 1-5 scale. 1 is unacceptable, 2 is poor, 3 is acceptable, 4 is good, 5 is excellent. Because the cards are physically mailed out there is a time delay between when a service request is closed and when the City is able to enter the survey results into our system. This data set refreshed daily. Multiple results per 311 case are possible due to multiple people requesting the same service for the same location. For example, if 10 people ask 311 to have the City repaint a crosswalk at 12th and Grand Street, each of them will be mailed a survey and the results will show in this dataset.
Category
311
Tags
311, service requests, bdkc, action center, survey data, 311 survey, action center survey data
Rating
Current value: 0 out of 5
Data Provided By
KCMO Information Technology People Soft CRM case surveys
Source Link
http://kcmo.gov/311/
License
Public Domain
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Size
  • 500x425

  • 760x646

  • 950x808

Custom Size

425x425 is the minimum size

The Socrata Open Data API (SODA) provides programmatic access to this dataset including the ability to filter, query, and aggregate data. For more more information, view the API docs for this dataset or visit our developer portal

API Endpoint:

Field Names:

CASE ID
case_id
SOURCE
source
DEPARTMENT
department
WORK GROUP
work_group
REQUEST TYPE
request_type
CATEGORY
category
TYPE
type
DETAIL
detail
CREATION DATE
creation_date
CREATION MONTH
creation_month
CREATION YEAR
creation_year
STATUS
status
EXCEEDED EST TIMEFRAME
exceeded_est_timeframe
CLOSED DATE
closed_date
CLOSED MONTH
closed_month
CLOSED YEAR
closed_year
DAYS TO CLOSE
days_to_close
STREET ADDRESS
street_address
ADDRESS WITH GEOCODE
address_with_geocode
ZIP CODE
zip_code
NEIGHBORHOOD
neighborhood
COUNCIL DISTRICT
council_district
PARCEL ID NO
parcel_id_no
LATITUDE
ycoordinate
LONGITUDE
xcoordinate
QUALITY OF SERVICE
quality_of_service
TIMELINESS OF SERVICE
timeliness_of_service
CUSTOMER SERVICE
customer_service
CASE URL
case_url
Neighborhood Census
:@computed_region_kk66_ngf4
Council Districts
:@computed_region_9t2m_phkm
County Boundary
:@computed_region_my34_vmp8
Zip Codes
:@computed_region_w4hf_t6bp

Use OData to open the dataset in tools like Excel or Tableau. This provides a direct connection to the data that can be refreshed on-demand within the connected application.

Socrata OData documentation

Tableau users should select the OData v2 endpoint option.

OData V4 Endpoint:

OData V2 Endpoint:

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